Copyright © 2019 Crave chocolate, LLC All rights reserved.

Privacy Policy

Last updated September 10, 2019

Crave chocolate, LLC (“Crave chocolate") is committed to respecting the privacy rights of our customers and all visitors to cravechocolate.com ("the Website"). We take this matter very seriously, and have instituted policies and procedures to insure that none of your privacy rights as stated herein are ever violated. The following outlines Crave chocolate's Privacy Policy and details the measures we have taken to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. We reserve the right to change this Privacy Policy without prior notice. You can determine when this Privacy Policy was last revised by referring to “LAST UPDATED” at the top of this document. Any changes to this policy will become effective upon our posting of the revised Privacy Policy onto the Website. By visiting our Website, you are agreeing to the policies detailed below.

 

What Information Does Crave chocolate Collect?
In order to serve you better, Crave chocolate collects and stores any personal information you enter on our Website or give us in any way. For example, you provide information when you create an account on cravechocolate.com, place an order, sign up for the Crave chocolate newsletter,  or communicate with our Customer Service Team. Examples of information we gather may include your name, address, telephone number, the address and phone number of the recipient of your purchase, email address, credit card number, including the expiration date and CVV code. You can choose not to provide certain information, but you may not be able to take advantage of certain services we offer on our Website.

 

Crave chocolate also receives and stores information when you interact with our Website, or our content on other websites. Crave chocolate may use third-party tracking, such as Google Analytics, to gather information about the use of our Website. We also track your activity using cookies. A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer's browser. The cookie holds information a website may need to personalize your experience and to gather web site statistical data, such as which pages are visited, the internet provider's domain name and country that our visitors come from, the addresses of the websites visited immediately before coming to and immediately after leaving cravechocolate.com, your MAC address, your computer type, screen resolution, OS version, Internet browser version and type, and demographic data. However, none of this information is associated with you as an individual. It is measured anonymously and only in the aggregate. The information in the cookies lets us trace your "clickstream" activity (i.e., the paths take by visitors to our Website as they move from page to page). Cookies do not capture your individual email address or any private information about you. Crave chocolate may use third-party advertising companies to serve ads on our Website as well as third party companies (including Google Analytics) to provide tracking and analysis of information and data collected from visitors to our Website. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous and Crave chocolate reserves the right to provide that information and data to these third parties. To browse without cookies, you can configure your browser to reject all cookies, or to notify you when a cookie is set. Each browser is different so check the "Help" menu of your browser to learn how to change your cookie preferences. Even without accepting a cookie, you can still access most of the features on Crave chocolate.

 

If you wish to send Crave chocolate content to a friend using the Website, you are required to provide us with your friend's email address, and we will use your friend's email address to send the content to. By using this feature, you agree that you are entitled to use your friend's email address. You also agree that your name and email address may be used to identify yourself to whom you send Crave chocolate content to using the Website.

 

If you wish to participate in Crave chocolate contests, sweepstakes, or promotions, you may be required to provide personal information. Please refer to the specific terms of use of the contest/promotion in which you are participating, as they may contain additional details regarding the use of your personal information.

 

What Does Crave chocolate Do With This Personal Information? 
Your information is used for order processing, personalizing your shopping experience, internal purposes, and compliance with any legal requirements. 

 

We may use your purchase information about the products you buy from Crave chocolate to make other marketing offers to you. Of course, you always have the option to opt-out from receiving such offers (for instructions on how to opt-out, please see the section below, "How Does Crave Chocolate Use My E-Mail Address?"). We may share this information with consultants or service providers to help Crave Chocolate serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a Privacy Policy at least as stringent as our own.

 

We may provide your personal information to third-party service providers to enable them to provide services on our behalf. We can also use this information as required to fulfill your order. This includes website hosting, payment processing, order fulfillment, shipping, delivery, and messenger services, data analysis, email services, marketing purposes, etc. Third parties have access to personal information as needed to perform their services, but they may not use the information for other purposes.

We would not share any of this data on an individual basis (we may share it in an aggregate form without personal identifiers) with any outside company other than perhaps consultants or service providers of Crave chocolate who were assisting Crave chocolate in serving you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a Privacy Policy at least as stringent as our own. We do use navigational information both in the aggregate and on an individual basis to understand how our visitors use Crave chocolate so that we can make our Website better. We do not keep track of where you go on the World Wide Web.

In the case of any business transfers, including reorganization, sale, joint ventures, or any other change in Crave chocolate, personal information may be a transferred asset.

 

We may use personal information to comply with the law when we believe it is appropriate. We may also use your personal information to enforce our Terms of Use, and protect the rights, privacy, safety, or property of Crave chocolate, our affiliates, users of cravechocolate.com, and others.

 

How Does Crave chocolate Use My E-Mail Address?
Your e-mail address is used by Crave chocolate to correspond with you about any orders that you may place, or to notify you with the results of any contests you may have entered. We may also use your e-mail address to notify you about important functionality changes to the Website, new Crave chocolate services, and special offers and promotions we think you'll find valuable, and miscellaneous marketing purposes. If you would like to opt-out of receiving e-mail of this kind, simply click on the "Unsubscribe" link that appears at the bottom of any of our newsletters and follow the simple instructions to have your email address removed from the list of customers who receive notices of new functionality, services, special offers and promotions.

 

What If I Communicate With Crave chocolate Electronically? 
When you send an email to Crave chocolate or visit the Website, you are communicating with us electronically. When you send an email to Crave chocolate, you consent to receive communications from us electronically in response. Please note that this does not constitute opting in to our email or direct mail lists. Crave chocolate may communicate with you by email, by updating or posting notices on the Website. You agree that all agreements, notices, disclosure and other communications that Crave chocolate provides to you electronically satisfy any legal requirement that such communication be in writing. All communications with Crave chocolate become the property of Crave chocolate.

 

Is my information secure?
We use Secure Sockets Layer (SSL) software to encrypt the transmission of your information. We discourage communicating your credit card information via email, as email transmissions are not as secure. All but the last 4 digits of your credit card number are obscured on order confirmations and receipts.

 

How Can You Remove Your Name From Our Direct Mail Or Email List?
To have your email address removed from our list of addresses that receive information about new products, service, sales and promotions, simply click on the "Unsubscribe" link that appears at the bottom of any email and follow the simple instructions.

 

Your Consent
You acknowledge that this Privacy Policy is part of the terms of service and you agree that using the Website signifies your assent to Crave chocolate's Privacy Policy. Crave chocolate’s reserves the right to change the terms of service, including this Privacy Policy, at any time, without advanced notice. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. 

 

Tell Us What You Think
If you have any comments or questions about Crave chocolate's privacy statement, please e-mail us at info@cravechocolate.com.

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